Privacy Policy

OneCall PNW is operated by Daniel Steele, sole proprietor. This policy explains how information submitted through https://onecallpnw.com, phone calls, text messages, and direct service interactions is handled.

Information we collect

We may collect your name, organization or property name, phone number, email address, service address, details about the problem or service requested, scheduling information, and records of your communications and consent choices.

How we use information

We use this information to respond to inquiries, determine whether a request is in scope, prepare estimates, schedule and perform authorized services, provide service updates, maintain business records, prevent abuse, and comply with legal obligations.

SMS consent and mobile information

SMS consent is optional. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information and SMS consent records are used only to provide requested communications and operate the service, subject to providers that process communications on our behalf.

Service providers

We may use service providers for hosting, communications, payment processing, scheduling, record storage, and similar operational functions. They receive only the information reasonably needed to provide those functions and are not authorized by us to use your SMS consent for their own marketing.

Retention and security

We retain business and communication records only as reasonably needed for service delivery, dispute handling, accounting, safety, and legal obligations. Reasonable technical and administrative safeguards are used, but no internet system can be guaranteed completely secure.

Your choices

You may decline optional SMS consent. If you have opted in to texts, reply STOP to opt out. Reply HELP for help. You may also call 360-777-7688 with questions about your information.

Contact

Questions about this Privacy Policy can be directed to Daniel Steele / OneCall PNW by calling 360-777-7688.